Refund policy

We have a 14-day return policy. Your return request must be within the 14-day time period in which your order has been marked as delivered. 

Returns are for store credit ONLY, if eligible. No Refunds. 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We also require a receipt or proof of purchase.

To start a return, you can contact us at shopeternalsunshine@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Note: You will be responsible for any shipping cost/fee to return your item/s.

Eternal Sunshine will accept purchased item returns (exempt items stated below) if the following items meet our return guidelines.
If any items do not meet the below guidelines, the returned items will not be accepted for a return and/or store credit.
All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any returned items for exchanges
of any kind (no refunds, store credit is issued if approved).


Shipping costs are non-refundable. You will be responsible for your
own shipping costs on any returning items.

You can always contact us for any return question at shopeternalsunshine@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exempt Items/ Non-returnable Items  (FINAL SALE: No Return/s, Exchange/s, or Store Credit)

Discounted items using a promo code
Exchanged items
Swimwear
White Clothing
Bodysuits
Lingerie/Intimates
Custom Products (such as special orders or personalized items)
Any accessories (e.g. jewelry)
Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
Intimate goods or likeness
Sanitary or hygiene goods or likeness
Hazardous materials, combustible, flammable liquids or gases
Items marked “Final Sale”
Sale items or Gift Cards
Downloadable or software products
Health or personal care products or likeness (such as beauty products)

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not offer refunds. 

 

Instructions for returns

A copy of the receipt, invoice, or packing slip must be included inside returning package.
All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from) unless:
Customer is missing item/s or order/s
Customer received wrong item/s or variant (e.g. color, size, etc.)
Customer did not order the item/s or order/s
Customer received duplicate item/s or order/s

All “non-exempt” returned items must be mailed back to:

Eternal Sunshine
115 1/2 S Ave 49
LA, CA 90042

Please write your original order number on the outside of the package or return label.
If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.

Due to the COVID-19 Coronavirus pandemic, return
processes have taken longer than usual.

If a customer continues to violate our return policy, we will have the right to refuse any transactions and/or services.